FAQ

WHEN WILL MY MERCH ORDER SHIP OUT?

Most orders of in-stock merchandise ship out within 72 hrs following order placement.

WHEN WILL I RECEIVE MY MERCH ORDER?

Priority Mail: 2-3 business days for delivery
First Class Mail: 5-7 business days for delivery

WHEN WILL I RECEIVE TRACKING FOR MY MERCH?

When your order ships you will receive an email with your tracking number included.

CAN I RETURN MY MERCHANDISE?

Yes, please follow these instructions: Any unopened/unworn item shipped to a USA destination can be returned for any reason within 14 days of the shipping date
* Defective items can only be replaced by the same item.
* Wearables may be returned only if they are in new condition (unwashed and unworn).
* Please include a note clearly stating what you want to happen and include your order number or a copy of the original invoice.
* Shipping and Handling fees can not be refunded
* Within 2 weeks of receipt of your return, you can expect to receive a credit for the returned item(s).
* Send Merchandise returns to:

Backslider Brand LLC
58 2nd Ave #5811, Brooklyn, NY 11215

CAN I EXCHANGE MY MERCHANDISE FOR SOMETHING ELSE?

Yes, an exchange is a 2 step process:
1. Return the original purchased item, per the instructions above under the heading: "Can I return my merchandise?"
2. Place another order for the item you prefer to have.

WHAT HAPPENS IF I ORDER SOMETHING OUT OF STOCK?

We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.

CAN I PLACE AN ORDER AND PICK IT UP AT YOUR studio

Sorry, no. All orders must be shipped.

FOR ANY CUSTOMER SERVICE INQUIRES NOT ANSWERED ABOVE, YOU CAN CONTACT: howdy@backsliderbrand.com

We attempt to answer all inquiries within 24 hours of receipt and appreciate your patience.